Tom Muñoz

Doing tomorrow's work today. Experienced leader and innovator tackling complex problems and having fun doing it.

About Me

With extensive experience in both the Aerospace and IT industries, I am a seasoned technical project and program manager with a passion for client and stakeholder support. My career has been focused on delivering strategic programs that transform the global enterprise. I thrive on leading teams to tackle complex challenges in customer support, incident management, and software engineering to drive impactful results.

Professional Experience

1

IBM

Senior Manager (Present)
Houston, New York, and Research Triangle Park

Leading the delivery of strategic programs, transforming the global enterprise with a focus on client relations, business continuity, and technical program management.

•Successful delivery of SAP S/4 transformation for IBM's strategic Order To Cash application support two thirds of enterprise revenue.
•Successful production support without negative revenue impacts during critical financial close periods.
•Continuous compliance and audit readiness for large financially signifcant, SOX relevant applications.
*25% workload reduction in organization operations via automation of organization management activities.
•Consistent 95% to 100% scores on team engagement and leadership assessment surveys.
•$900K cost reduction by automation of help desk support.
•Succesful consolidation of marketing analytics systems to improve client engagements.

2

Lockheed Martin

Manager / Lead Project Manager
Houston

•Supported NASA-Johnson Space Center Engineering Directorate and the Mission Operations Directorate.
•Led mission-critical planning systems and requirements development.
•Successfully delivered the Space Station Integrated Avionics System (IMARS).
•Liaison to Russian Space Agency (RSA) Mir Space Station operations teams to interface planning systems and control center systems between the NASA and the RSA as well as protocol development and agreements.
•Created the Integrated Prototyping and Demonstration facility to showcase NASA technologies for commercial applicability.

3

McDonnell Douglas

Team Lead / Department Manager
Houston

•Progressed from new college hire to department manager.
•Led analysis and technical leadership in support of NASA.
•Developed orbital flight envelope for Space Station altitude maintenace and vehicle docking strategy.
•Created Space Station simulation for cross-systems functional flight performance in support of Design Reference Missions.
•Orbiter flight ascent analysis, orbital flight analysis, orbital decay analysis.

Skills

Python

Data Science

Data Analysis

Agile Methods

Software Development Management

Release Hypercare Management

Critical Situation Management

Production/Operations Management

Application Compliance & Audit Readiness

People Leadership

Organizational Leadership

Coaching/Mentoring

Project Management

Program Management

Financial Budgeting/Planning

Disaster Recovery/Business Continuity

Business/Process Transformation

Customer Relationship Management

Client Relations

Stakeholder Management

Business Case Development

Critical Thinking

Communication - Executive/Performer

Collaboration/Teamwork

Continuous Learning/Flexibility

Spanish

SAP Delivery

Community & Leadership

Triangle Ultimate

President, Board Member

Dedicated to expanding the sport of Ultimate Frisbee in the North Carolina Triangle area, with a special focus on youth development and fostering a strong community.

Town of Morrisville

Smart City Steering Committee Member

Actively contributing to the strategic direction and implementation of smart city initiatives to enhance the quality of life for residents in Morrisville.